Frequently Asked Questions
How do I book an appointment?
You can book your appointment by getting in touch with us directly via phone or through our contact page. If you’re unsure which service to book, we’re always happy to help guide you or arrange a consultation.
Do you offer consultations?
Yes, we do. Consultations are free, no obligation and are recommended for colour services, or if you’re planning a change. This allows us to discuss your hair goals, maintenance, timing, and pricing so there are no surprises on the day.
Where are you located?
Luxe is located in Matakana, just north of Auckland. We’re a luxury salon offering a relaxed, personalised, expert experience in a beautiful local setting.
What services do you specialise in?
We specialise in:
- Permanent & semi-colouring
- Foils
- Blonde specialists
- Precision cutting
- Blowdrying
- Treatments
Our focus is on creating beautiful, wearable hair that suits your lifestyle.
What products do you use in the salon?
At Luxe Matakana, we proudly use and retail Lust NZ Haircare, a New Zealand‑owned and operated salon‑grade haircare brand trusted by professionals across New Zealand. Lust believes that great haircare should be luxurious, clean, and ethically made without compromising performance. Their formulas combine high‑quality science with premium botanical ingredients to leave hair healthy, vibrant and manageable between salon visits.
What makes Lust special:
- Salon‑quality formulas developed for professional results at home.
- Powered by botanicals like Aloe Vera, Argan, Jojoba, Grape Seed and Rosemary extracts to nourish, strengthen and protect hair.
- Clean, gentle formulations free from harsh chemicals including sulfates, parabens, phthalates and SLS.
- Cruelty‑free & vegan, with PETA certification and ethical manufacturing practices.
- Sustainably mindful packaging using recycled and renewable materials where possible.
Lust offers a comprehensive range from colour‑protecting shampoos and conditioners to hydrating masks, scalp‑focused care, styling products and colour masks, all designed to support healthy, beautiful hair tailored to your needs.
Whether you’re maintaining salon colour, boosting hydration or styling with confidence, Lust NZ Haircare helps you get professional results every day.
If you’d like advice on the best products for your hair at home, we’re always happy to recommend something suited specifically to you.
How much will my appointment cost?
Pricing varies depending on your hair length, thickness, and the service required. Our menu gives a general guide, and we’re always transparent with pricing. For colour services, a consultation is the best way to get an accurate quote.
How far in advance should I book?
We recommend booking in advance, especially for colour services and during busy periods. As a boutique salon, availability can fill up quickly.
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Do you accept new clients?
Yes! We love welcoming new clients to Luxe. If you’re new and unsure where to start, feel free to get in touch and we’ll help guide you.
What should I do before my appointment?
Please arrive on time. If you have inspiration photos or questions, bring them along, we love working together to achieve the best result.
Do you offer retail products for purchase?
Yes, we stock professional haircare products, mainly Lust haircare, so you can maintain your colour and style at home between visits.
What are your hours?
We are closed Sundays & Mondays.
Saturdays & Fridays 10am - 5pm.
Tuesday, Wednesday, Thursday 10am - 8pm.
Do you offer a discount for pensioners?
Yes, we discount haircuts for our golden club (see our Price List for more details).
Do we offer men's haircuts?
We currently only specialise in ladies hairdressing.
Do we offer children's haircuts?
18+ year olds only.
